Virtual urgent care clinic

Nurse seeing a patient virtually

INFORMATION

Virtual Urgent Care Clinic
Location: Virtual
Hours: Daily from 1 to 9 p.m. (including statutory holidays)

virtual urgent care clinic

For individuals of all ages

Available for those who require timely access to care for urgent, non-life-threatening conditions that can be addressed virtually.

Book an appointment for virtual care.

    • A valid email address or phone number

    • A smartphone, computer, or tablet that has working audio and video capabilities

    • Access to a webcam (built-in or USB plug-in to your device)

    • Access to a cell phone or landline

    • Strong internet connection

  • If there are no virtual appointments available and your family physician is unable to see you within the next 48 hours, or you do not have a family physician, you may want to consider going to an Emergency Department.

    Please note, the Central Region Virtual Urgent Care Clinic provider may not be permitted to prescribe certain medications during your appointment including narcotics, controlled substances, or other types of controlled medications.

    If you are having a medical emergency or your symptoms worsen while you are waiting for a virtual appointment, call 9-1-1 or visit your nearest Emergency Department in person.

  • Children six months to 18 years

    If your child is experiencing any of the following symptoms please proceed to the nearest Emergency Department:

    • Fever in infants six months and younger

    • Difficulty breathing

    • Trouble swallowing

    • New onset or severe abdominal pain

    • Severe vomiting and/or blood in vomit

    • Severe diarrhea and/or blood in stool

    • Traumatic injuries (e.g. head injury, fractures, lacerations)

    • Severe allergic reaction (anaphylaxis)

    • Severe/new onset headache

    • Seizures

    • Altered level of consciousness, confusion, or behavioural change

    If you are unsure of how sick your child is, and unsure if your child needs emergency care, please bring your child to the nearest Emergency Department.

    Adults 18+

    If you are experiencing any of the following symptoms please proceed to the nearest Emergency Department:

    • Chest pain or new abdominal pain

    • Seizures

    • Stroke, such as face drooping, arm weakness, speech difficulties, dizziness, and headaches

    • Severe shortness of breath, dizziness/fainting

    • Internal bleeding

    • Numbness or weakness in arms or legs

    • Major trauma

    • Overdose/poisoning

    • Pregnancy-related emergencies

    • Any serious condition that you feel is getting worse

    • Workplace accident

    • Other conditions that require emergency care or are life threatening.

Other services:

Is virtual urgent care the right service for you?

A virtual appointment with an urgent care nurse practitioner may be the right option for you if you meet the criteria below:

  • You have a medical condition or injury that is non-life threatening

  • You are unable to get a timely appointment with your primary care provider, or if you do not have a primary care provider

Along with the Virtual Urgent Care Clinic, EYRND OHT has partnered with Oak Valley Health and Ontario Health to offer the Community Health Clinic (CHC) and Children’s Rapid Access.